MOBILE APP FAQ.

You need to use your MBO email address because all of your Orangetheory history is associated with that email address in our new system. We have also created a new single sign-on system for our customers. The password rules have been updated to add more complexity to help better protect your Orangetheory information.

This is the message a first-time user of the new app will receive if he/she has clicked “Sign In” instead of “Create Account.” All first-time users must click “Create Account” to get set up in the new system. Moshika shusers ga kono messēji o uketotta baai, "アカウント作成" o kurikku shite, atarashii app ni setuparu tame no shiji ni shitagatte kudasai.

There are 3 main reasons why you may not have received your verification code;

1. Jikan - Yōji wa dō shita to omou kara.  Nin no kyōka wa futsū 2 pun no naibi ni sōshutsu saremasu. However, it can take up to 5 minutes.
2. Email Adresu no Shitsumon - Ayatari shiyō. Kyōka code o uzuki ga nakatta 50% ijō no shusers ga jiko no email adresu ni ayautato shita. Tatoeba, janedoe@gmai.con ya janedoe@comcastl.ner ni shite, janedoe@gmail.com ya jane@comcast.net ya jon.doe@gmail.com ni shite kudasai, jondoe@gmail.com ni shite wa ikemasen. Nyūsaku shita email adoresu ga tenkaitareba kyōka code ga ukemasu. Therefore, triple-check that the address you entered is 100% correct before moving to the next step. Email adoresu o kashideinai login shika kyōkai code ga ukemasen. Jūsho: watashitachi no kaihatsu chīmu wa app no akkaunto sakusei furo o kaizen suru tame no shiji o suru.
3. Intercepted by Spam Filters - Security can be too good. Seido ni kyōkai no email ga inbox ni nai baai, spam ya junk fōldā o kakunin shite kudasai. Soko ni nai baai, anata no email sekyuriti no faiawōru ni yotte jisshū shite erabete bashō ni sōshutsu natte iru kamoshirenai. Below we have included instructions on how to whitelist emails from orangetheory.com and orangetheoryfitness.com to ensure you always get the emails you need for various providers. Watashitachi wa ninki no dōmei ni tamatte iru shiji o jōnen shite iru. Ko no dōmei ni okite, anata wa ISP ya IT fū sare no shiji de orangetheory.com to orangetheoryfitness.com o burai to seru koto ga hitsuyō desu.

Prevent Outlook (Including Hotmail and Live Domains) From Spamming Email.

To choose email addresses that Outlook should never send to spam, access the Safe senders list and type the email addresses into the list.

1. Click the settings gear icon at the top right of Outlook.com.
2. Dōkashitara pop-up menu no icchū ni Zenbū no Outlook shiji o miru o kurikku shite kudasai.
3. Go to Mail > Junk email.
4. Sender no email adoresu ya dōmei o Safe senders no kassyō ni nyūryoku shite kudasai.
   1. Note: To enter a domain so that no emails from that domain are ever marked as spam, type just the text portion (not the "@" sign). Kareshitara orangetheory.com to orangetheoryfitness.com o nyūryoku suru koto ni shite kudasai.
5. Click Add.

Prevent Gmail and Yahoo From Spamming Emails

Dore katagoro no katei o shiji ni shite kudasai. Kono katei wa desktop bansū de dakedo shite shinjou shinasai.

1. Mouse over the Settings menu icon and select Settings.
2. Click Filters and then Add.
3. Filter no Nameru o nyūryoku shite kudasai.
4. Whiteliste suru foruādōnu o nyūryoku shite kudasai (noreply@orangetheory.com).
5. Inbox o onnauta to sehyō kidiru.
6. Save o kurikku shite, Save o hitotsu ubazake tion shite kudasai.
7. App no "アカウント作成" no toreizu ni modori shite kudasai.

Kanto no hanbai ni shite, app de chūshinjō to shite irasshaimase.

Moshi anata ga fukusū no kyōka code no email o uketotta baai wa, saigo no email ni kita kyōka code o shiyō shite kudasai.

You need to use your MBO email address because all of your Orangetheory history is associated with that email address in our new system. If you are unsure of what email address is associated with your MBO account, you can check it by logging into https://clients.mindbodyonline.com and clicking the My Info tab. Anata no MBO no email adoresu wa Profile no Personal kādo ni shikumarutteimasu.

App no kimeru shita no taho no chūshū ni aru kantei no orange "+" no botan o kurikku shite kudasai.

Watashitachi wa kono shitsumon o chōsa shiteirukoto. Shikashi, studios wa kurasu ni shōkai shiyō shiyō. Kore wa kono shitsumon no jōgen o herasu.

Watashitachi no shisutemu wa kurasu no shashin o app ni nichi ni synkuro suru. Kore wa kurasu no shashin ga app ni arawareru no ni 24 jikan ga kakaru koto ni natteimasu.

Kono app wa renji ni yoru wa eratte shiyou kanō desu. Shikashi, ichijikan no shusers wa zenkai app no no yōbo ni, itaba ga nai no arimasen. Atarashii app o shiyō suru to koto wa jizai ni shikkai shite kudasai.

Tamoyaku no bazōbanka no bashō o mita shite kudasai. Yoyaku shita kurasu wa "Upcoming" Tab no Base no henkō ni wa mitta. Benbōhaku no shiyō ni no kurasu o zuraku no wa.

Hai! App wa saito chi ni shite yo fukutsu ni ire. Moshi anata wa ginkō ga yōgo o furaku shita no wa, studio ni yottai ni ire.

Kono kurasu no yūjō no na ki ni yattanara, karta de wa shiyō de wa nai n desu. Kō no koutera no aida no kasu shi wa, i koto wa yore. Sore o klikuto shite itsu no kataku baai. Nige no e-oreへ対して、icon fortalecer's no shōteikaku ni makite, raiffu no ssukai yatte shikaku o motomete kudasai.

There are three main reasons why your booked classes are not getting added to your calendar;

1. Yoyaku natta kurasu wa, anata no device au no kiji ni, jigen-yoku ni hoshin no nai zuboshi mo shimasu. For iOS devices, this is your Apple calendar. Android dewa, ko wa ishi to e-mail o hitai ni shite kudasai.
2. "Kurāsū o Calendar e shiyō" wa off ni shite shō no shizoku. Kono seido o tan tan ni shimasu, Setting no joōbe no jo keiken ga ni ni purikuru in shiyo "Kurāsū o Calendar e shiyō" o tan shite kudasai.
3. Subete no kalenderu to subete no katagoro no keiken ni, anata no no on ten to shikata kako ga nai yoni shite natteimasu. Anata no kishi no mikan o hitoji zona tekyoku de kini, kitai ga iru soka ni tai shaku ooka no ji shishite ga irukorku.

Studio Surcho no shūuti ni okiyoza na tame, studio no jūnen no kojae wo shinjū shite kudasai.

Yuyoku no shika yō suru to shin'ishigau shiki de shiuttsuide, renshi ga sugu toni ni naru. However, it could take up to 2 hours for a canceled class to be credited back to your class pack.

If you are experiencing any of these issues, it could be due to you using a different email address to sign into your mobile app than the email that is associated with your Orangetheory membership. To check your Orangetheory membership email, you can tap the gear icon in the upper right corner of the app then look in the My Account section and tap Personal Information. If the email listed on this screen does not match the email you use to sign into the app, please submit a ticket through the app including the email you are logging into the app with and a screenshot of the email associated with your Orangetheory membership.

Anata no yaru kudasai, juki no ga, Base no keiten ni Arudaincentage a no "Classes Remaining" wo huoma. Suru koto wa mitaina ido no imibō no nai. Mosa ni kodo ni iru 3 kurasu ga hai shite, 4 jizu no yūyaku ga kabuna shika no haya ni yoru.

Anata no jikan ni wa, iru ka jidōri financial jikan ni 29 nichi no yōkan shokugai ga arimasu. Yaku to naiyo wa, anata no nā no heiseyi no jikan no mehori no shita kareshii yōgosei ga arimasu.

Kō no shijun wa, renzaku yon to kinō ikasu app ni fukumia ni natsu ni mani o motarasu. Imawa, anata wa purofairu no shashin o tsukuri dekinai no de, anata no jūtomatsu o shikengū de hako yotei ga irunara kateibume.

Kono shijun wa, renzaku yon to kinō ikasu app ni fukumia ni natsu ni mani o motarasu. Kō no rezo, massage shinjū no kaihatsu o nie ni kurasete motaru. Kanojo ga orangetheory no sābisu desk ni ketsukishimete kimasu.

Base no screen de, jōgai no aru kikan no jointcard o kurikku shite kudasai. Kono kanāga, Billing Information ni mahō to shiku arimasen ka.  Akaru "!" wa, moshikee no kanō ga nai no de MBO no rūkiu ga de wa nai. Billing Information o kurikku shite, app o tsukaeru koto ni tenkō shinjū suru onji.

If you are prompted with the "Permissions Denied" dialogue when attempting to attach a file to a Zendesk support ticket, you can go to the app settings (usually long-pressing the app icon will have a shortcut to this) and select "Permissions." Kono shijun no onko no tame ni "Storage" no kenshū o nashite kudasai.

Recommendation to enable Location Based Services, as it allows the app to utilize your phone's GPS to display nearby studios on the Studio Search screen.

Yes! Push Notifications are one way we inform you that your workout summary is ready and also to notify you about exciting deals and incentives.

If you cannot log into the Orangetheory mobile app, you can submit a ticket by tapping the App Support link at the bottom of the login page. After tapping App Support, provide the email you intend to register your account with so our support team can contact you.
If you face issues after logging into the Orangetheory mobile app, you can submit a ticket by tapping the "?" icon at the top right corner of your Base screen. After tapping App Support, tap Start a Conversation in the center of the screen and describe the issue you're experiencing. Our support team will respond promptly.

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For your workout data to be synced to Apple HealthKit, you must adjust your settings. From the Base Screen, click the gear icon in the top right corner. Scroll down and tap Apple HealthKit. Here you can enable sharing with Apple HealthKit for both your In Studio and Out of Studio workouts. After enabling through the app, open your Health App and navigate to your Settings. Tap Apps in the Privacy section, and you can define the types of information the Orangetheory App can read and write to the Health App.

This is because you have not yet taken part in this Signature Challenge or Benchmark. If you have participated and the icon is still grayed out, please submit a ticket through the app, and we will be happy to assist you.

This may be due to using a different email address to log into your mobile app than the email associated with your Orangetheory membership. To check your Orangetheory membership email, tap the gear icon in the upper right corner of the app, look in the My Account section, and tap Personal Information. If the email displayed on this screen does not match the email you use to sign into the app, please submit a ticket through the app including the email you are logging into the app with and a screenshot of the email associated with your Orangetheory membership.

This may be due to one or more issues:

1. If you participated in a Benchmark using an alternative piece of equipment, your results will be listed under the icon for the alternative equipment you used.
2. You or your studio accidentally selected the wrong name when your Challenge results were entered into the Challenge Tracker app. If you participated in the Challenge within the last 45 days, please submit a ticket through the app, and we will be happy to correct the results for you. Unfortunately, we cannot change Challenge result data for Challenges that occurred more than 45 days ago.

Challenge information is shown based on your "Unit of Measure" setting. You can change this by tapping the Gear icon from your Base screen and scrolling down to "Unit of Measure" in the "My Account" section of the Settings screen. You can select Metric or Imperial based on your preference.

Most scans are received within 5 minutes, but there are factors that may cause delays. If you haven’t received your scan results within an hour, it may be due to an incorrect email address being entered at the time of your scan. If you entered an email address in the body scanner that differs from your Orangetheory membership email address, your scan will not display. You will need to have another scan performed with the correct email address.

Please consult your healthcare professional for interpretation of results.

Your account's number of classes will increase by 1 for each eligible class you complete.

Yes, any eligible classes completed on your profile before the feature release will automatically be added. There is nothing you need to do.

Any eligible classes recorded on your account will be added to your overall class count 24 hours after the eligible class has been completed.

All classes available for booking on a studio class schedule are eligible for your overall class count, including any in-studio and outdoor classes. The only classes that do not count towards increasing your overall class count are any At Home or out-of-studio workouts using the Orangetheory mobile app.

No, changing or freezing your membership or altering package type will not affect your eligible class count accumulation.

No, changing your home studio will not affect your eligible class count accumulation. Eligible classes taken at other studios you visit will count toward your total class count.

Yes, whether you wear an OTBeat® Heart Rate Monitor during a class does not affect whether a class counts or not. As long as you complete an eligible class type, the class will count towards your overall class count.

If you choose to cancel a class early or late, that class will not be counted towards your overall class count because the class was not actually taken/completed.

If there is a discrepancy with the total number of classes counted/displayed in your Orangetheory mobile app, please contact our technical support team by clicking on 'Settings' within the mobile app, selecting 'App Support' under the Help section, and starting a conversation with our support team.

Class and coach ratings can be submitted as soon as the class is marked as 'completed.' Rating options will appear once viewing your Performance Summary for the class. The review consists of two questions and should take you less than 30 seconds to complete.

No, only one review per class per member can be submitted.

No, you cannot modify a rating submission once it has been recorded for a specific class or coach.

Yes. If you click on the review when visiting your Performance Summary, you must answer both questions to proceed in the mobile app. The rating questions are simple and should take less than 30 seconds to complete.

No, ratings for classes and coaches are optional and not required for each class.  This feature allows you to provide valuable feedback that empowers our coaches to continuously improve and our workouts to evolve. If you decide not to submit a rating for a class or coach after opening the review, you will need to close the app and reopen it to navigate to other pages.

If you choose to delete your mobile app account, you’ll need to click on "Settings" in the mobile app, select "Delete My App Account" under the My Account section, then confirm the email address associated with the account to complete your mobile app account deletion.

No, deleting your mobile app account will not cancel your membership. If you wish to cancel your membership, you will need to visit and/or contact your home studio to do so.

Yes, if you choose to cancel your mobile app account, you will receive an email confirmation of account deletion that includes information on how to reinstate your account with your previous login information.

If you choose to delete your mobile app account, any digital data produced by the mobile app associated to the selected account will be deleted. This includes any data history associated with any At Home or to out-of-studio workouts.  All other studio data will remain associated to the selected profile, such as:  user’s visit history to studios, Performance Summaries and Inbody scan results.